Returns & Refunds

We want every AURIC order to arrive as expected. If an item arrives damaged, defective, or incorrect, contact help@shopauric.com within 7 days of delivery and include your order number and photos when applicable.

Jewelry and earrings are final sale except when an item arrives damaged, defective, or incorrect.

For eligible non-jewelry items, return requests must be made within 7 days of delivery. Items must be unused, unworn, and returned in their original condition and packaging.

We do not offer exchanges. If an eligible item is approved for return, customers are responsible for return shipping unless the return is due to an AURIC error, damage, or defect. Original shipping and handling charges are non-refundable.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. Items showing signs of wear, misuse, missing packaging, or damage after delivery may not qualify for a refund.

Do not send a return without contacting us first. Return instructions will be provided after your request is reviewed.

To begin a return or report an order issue, contact help@shopauric.com.